ISTE+ASCD Books Order Policy

Individual Orders

ISTE+ASCD members receive a 20% discount on all book purchases. You may order online directly from the store or by contacting customer support.

Return Policy

No prior authorization is required to return books for credit if the following procedures are followed:

• Include an invoice or packing slip with the return. Bookstores and distributors must also include a copy of the chargeback document. Credits are applied to the original invoice number. Customers should not deduct credits from payments due.
• All publications must be in resalable condition. Books with stamps, marks, stickers, or other alterations will not be accepted for credit or refund.
• Damaged or shelf-worn copies will not be accepted.

Shipping charges are nonrefundable.

We do not accept returns for e-books, magazines, downloadable products, or gift cards.

Credit memos will be issued when returns are processed and will appear on the next monthly statement.

Returns must be shipped prepaid to:

ISTE+ASCD Distribution Center
Attn: Returns
9050 Junction Drive
Annapolis Junction, MD 20701-1105

Distributors

Resellers and wholesalers with no existing account may place orders directly by emailing us at distributor@iste-ascd.org. Vendors placing an order for the first time are required to pay with a credit card.

Discount Policy

Published discount schedule is 35% professional. All discounts are off the retail list price. Purchasers will be charged shipping unless a collect account number is provided. Orders for higher quantities will qualify for deeper discounts.

Return Policy

Distributors: ISTE+ASCD is under no obligation to accept the return of materials covered under distributor agreements unless items purchased were damaged in shipment.

Bookstores: Returns must be received within 90 days of the original invoice date

Ship returns to:

ISTE+ASCD Distribution Center
Attn: Returns
9050 Junction Drive
Annapolis Junction, MD 20701-1105

Return freight charges are the responsibility of the customer. Freight collect shipments will not be accepted. For your protection, we recommend using a traceable shipping method or insured parcel post.

Desk and Exam Copy Policy

Professors interested in using ISTE and ASCD titles in their courses should submit an official request from their institutional email address. Requests may be emailed to nationalaccounts@iste-ascd.org.