ISTE Customer Support FAQs
Ordering & Payment
- What payment options can I use at checkout?
We accept all major credit cards, including Visa, MasterCard, American Express (AMEX) and Discover.
We also accept checks and wire transfers as payment. Please send all checks to the remit address noted in the automated email received with your quote. You must reference your order number on your check to ensure timely posting of your payment. We do not accept checks for memberships and subscriptions set to automatically renew.
- How do I request a proforma invoice?
The easiest way is to select your items and place them in your shopping cart, then log in to your account and select “Email Proforma Invoice/ Quotation” as your payment method at checkout. Please enter your email address to receive a copy with an order number.
To create your membership renewal quote, please use this link. Select the plan, click the “Renew” button and you will see the option to select “Email Proforma Invoice/ Quotation” as your payment method at checkout.
Proforma invoices are valid for 30 days from the date created unless the promo code or any special pricing used expires before the 30-day period ends. In this case, the proforma invoice is no longer valid and is subject to review.
- How can I get ISTE’s W-9 form?
Your billing or business department may require a copy of ISTE’s W-9 before they can make a payment on an invoice for a purchase order. Our W-9 form is available here.
- Can I use a purchase order in the ISTE online store?
Yes! ISTE accepts purchase orders as payment for U.S. and Canadian customers. We do not accept requisition forms, and we do not accept purchase orders and checks for memberships and subscriptions set to automatically renew.
To use a purchase order, you’ll need to log in to submit it. Don’t have an account? Signing up is easy and free. Select “Pay with Purchase Order” as the payment method in the shopping cart, enter the purchase order number, use the tool to locate and upload a digital version of the purchase order from your computer, enter the accounts payable email address and billing address. Once completed, click “Process Payment.”
To pay for your proforma invoice/quote using a purchase order, look up the order by going to the Order History tab of your profile. Select the “Order” and click “Pay Now” and you will see the option to upload the purchase order.
We will email the invoice to you and to the accounts payable email address provided at the time of checkout. Payments are due within 30 days of invoice date. Please see the payment options below.
- Why don't I see the option to select purchase order as a payment method for membership or subscription with automatic renewal enabled?
Purchase orders and checks will not be accepted for memberships with automatic renewal enabled. However, for the automatic renewal to be successful, you’ll need to make sure your credit card is up to date.
- How long does it take to process purchase order transactions?
If you have submitted a purchase order as your payment method, it will take up to two business days to activate member benefits, online course access, book shipments or other ISTE services. You will receive an email confirmation once the purchase order is processed and you are able to access your materials.
- I have an outstanding invoice. What are my payment options?
We accept all major credit cards, including Visa, MasterCard, American Express (AMEX) and Discover. When signed in, you can see all of your open orders by going to the “Order History” tab of your profile. Use the search box to look up the order, select the order and click the “Pay Now” button.
We also accept checks and wire transfers as payments. Please send all checks to the remit address noted on your invoice. You must reference your order number on your check to ensure timely posting of your payment.
- Do ISTE members receive discounts on ISTE books?
- Do ISTE affiliates get discounts on bulk orders of ISTE books?
Discounts are available for ISTE affiliates selling books to their members or at affiliate conferences. Please contact firstname.lastname@example.org for details and to request a quote.
- Can I order books for delivery outside of the U.S.?
Please see ISTE’s list of international distributors to order books outside of the U.S. If you prefer to order directly from ISTE, we can fulfill your order. All international orders pay shipping from the U.S.
- Are discounts available for bulk orders?
Bulk discounts are available for large quantities of a single title as follows:
50-99: 35% off the list price
100-249: 40% off the list price
250 or more: 45% off the list price
Customers will be charged shipping. Members and member institutions may not combine their membership discounts with the bulk-order discount. Please contact email@example.com with questions or to request a quote. Bulk orders cannot be returned.
- How do I get access to my digital product after I’ve purchased it?
If you purchased a digital file that's available for instant download, you can access the file from your account page on the “My Downloads” tab of your profile.
- How can professors get information about using ISTE books in their college courses?
Professors interested in using an ISTE title in their courses should submit an official request from their institutional email address. Requests may be emailed to firstname.lastname@example.org.
- How much will it cost to ship my order?
Shipping costs vary by order and the method of shipping selected. Additional shipping information is available here.
- Where can I get information on bulk book orders, international orders, ISTE affiliate orders and wholesale/reseller orders?
You can learn more about these book order types here.
- How will I know when my order has shipped?
You will receive an email notification confirming shipment (be sure to check your spam folder).
- What is the return policy for ISTE books?
You can find our return policy here.
ISTE U Courses
- Where can I find the course I just purchased?
- How do I navigate to my course in the learning management LMS?
Choose the specific course tile on the ISTE Learning Dashboard. Once inside your course, click “Content” in the navigation bar to find your course content.
- How do I report a technical issue (such as typo, broken link, problems with graphics, etc.) within my course?
To report a bug or technical issue within your course, please submit this form.
- Where can I find my course certificate?
When you have successfully completed the course requirements, you can find your course completion certificate in our LMS by clicking on “Course Tools” and choosing “Awards.” Note: Course awards may be hidden until earned. After a course ends, you can access your certificate on the ISTE Learning Dashboard by clicking “My Brightspace” and then “Awards.”
- After logging out, how do I find my course again?
Log in to learn.iste.org and current courses will be listed in the “My Courses” widget.
- How long will my course be available?
Course lengths vary by program and by course. Please review the welcome information provided in the specific course for availability dates.
- Where can I learn more about ISTE U?
Find answers to your questions about ISTE U in our downloadable Frequently Asked Questions PDF.
How do I log in to my ISTE U Course?
Go to our learning management system (LMS) at https://learn.iste.org/ to log in to your course.
- Automatic Renewal Information
Opting into automatic renewal means your membership dues will automatically be charged to the saved credit card on the expiration date of your current year of membership. We do not accept purchase orders and checks for memberships and subscriptions set to automatically renew.
Membership is transferable, but not refundable. If you do not wish to be charged for another year of membership, be sure to cancel automatic renewal prior to the final day of your membership.
- How do I turn off automatic renewal?
You can cancel automatic renewal by going to my.iste.org and navigating to the “Memberships & Subscriptions” tab on your account. Click “Manage” next to the membership subscription that has automatic renewal enabled, and click the text link that reads “Cancel Auto Renew.”
You must cancel online 30 days prior to the start of your new term or your selected payment method will be charged for your renewal. To cancel within the 30 days, please contact ISTE customer support.
- Where can I find answers to my other questions about ISTE membership?
You can find answers to additional questions about ISTE membership here.