ISTE Customer Support FAQs

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Below are some of the most frequently asked questions we receive from customers. If you can’t find the information you need, please contact ISTE customer support.

Books

What is the return policy for ISTE books?

You can find our return policy here.

How will I know when my order has shipped?

You will receive an email notification confirming shipment (be sure to check your spam folder).

Where can I get information on bulk book orders, international orders and wholesale/reseller orders?

You can learn more about these book order types here.

How much will it cost to ship my order?

Shipping costs vary by order and the method of shipping selected. Additional shipping information is available here.

How can professors get information about using ISTE books in their college courses?

Professors interested in using an ISTE title in their courses should submit an official request from their institutional email address. Requests may be emailed to pubadmin@iste.org.

How do I get access to my digital product after I’ve purchased it?

If you purchased a digital file that's available for instant download, you can access the file from your account page on the “My Downloads” tab of your profile.

Are discounts available for bulk orders?

Bulk discounts are available for large quantities of a single title as follows:

50-99: 35% off the list price
100-249: 40% off the list price
250 or more: 45% off the list price

Customers will be charged shipping. Members and member institutions may not combine their membership discounts with the bulk-order discount. Please contact pubadmin@iste.org with questions or to request a quote. Bulk orders cannot be returned.

Can I order books for delivery outside of the U.S.?

Please see ISTE’s list of international distributors to order books outside of the U.S. If you prefer to order directly from ISTE, we can fulfill your order. All international orders pay shipping from the U.S.

Do ISTE members receive discounts on ISTE books?

ISTE members receive a 25% discount on all book purchases. You can place your order online through the ISTE Store or by contacting ISTE customer support.

ISTE U Courses

Where can I learn more about ISTE U?

Find answers to your questions about ISTE U in our downloadable Frequently Asked Questions PDF.

How long will my course be available?

Course lengths vary by program and by course. Please review the welcome information provided in the specific course for availability dates.

After logging out, how do I find my course again?

Where can I find my course certificate?

When you have successfully completed the course requirements, you can find your course completion certificate in our LMS by clicking on “Course Tools” and choosing “Awards.” Note: Course awards may be hidden until earned. After a course ends, you can access your certificate on the ISTE Learning Dashboard by clicking “My Brightspace” and then “Awards.”

How do I report a technical issue (such as typo, broken link, problems with graphics, etc.) within my course?

To report a bug or technical issue within your course, please submit this form.

How do I navigate to my course in the learning management LMS?

Choose the specific course tile on the ISTE Learning Dashboard. Once inside your course, click “Content” in the navigation bar to find your course content.

Where can I find the course I just purchased?

Find course links on your ISTE Profile page under the heading “My Courses.” You can also find your purchased course directly on our learning management system (LMS) at learn.iste.org. Log in to view your purchased course under the “My Courses” section on the homepage.

How do I log in to my ISTE U Course?

Go to our learning management system (LMS) at https://learn.iste.org/ to log in to your course.

Membership

Where can I find answers to my other questions about ISTE membership?

You can find answers to additional questions about ISTE membership here.

How do I turn off automatic renewal?

You can cancel automatic renewal by going to my.iste.org and navigating to the “Memberships & Subscriptions” tab on your account. Click “Manage” next to the membership subscription that has automatic renewal enabled, and click the text link that reads “Cancel Auto Renew.”

You must cancel online 30 days prior to the start of your new term or your selected payment method will be charged for your renewal. To cancel within the 30 days, please contact ISTE customer support.

Automatic Renewal Information

Opting into automatic renewal means your membership dues will automatically be charged to the saved credit card on the expiration date of your current year of membership. We do not accept purchase orders and checks for memberships and subscriptions set to automatically renew.

Membership is transferable, but not refundable. If you do not wish to be charged for another year of membership, be sure to cancel automatic renewal prior to the final day of your membership.

Ordering & Payment

I have an outstanding invoice. What are my payment options?

We accept all major credit cards, including Visa, MasterCard, American Express (AMEX) and Discover. When signed in, you can see all of your open orders by going to the “Order History” tab of your profile. Use the search box to look up the order, select the order and click the “Pay Now” button.

We also accept checks and wire transfers as payments. Please send all checks to the remit address noted on your invoice. You must reference your order number on your check to ensure timely posting of your payment.

How long does it take to process purchase order transactions?

If you have submitted a purchase order as your payment method, it will take up to two business days to activate member benefits, online course access, book shipments or other ISTE services. You will receive an email confirmation once the purchase order is processed and you are able to access your materials.

Why don't I see the option to select purchase order as a payment method for membership or subscription with automatic renewal enabled?

Purchase orders and checks will not be accepted for memberships with automatic renewal enabled. However, for the automatic renewal to be successful, you’ll need to make sure your credit card is up to date.

Can I use a purchase order in the ISTE online store?

Yes! ISTE accepts purchase orders as payment for U.S. and Canadian customers. We do not accept requisition forms, and we do not accept purchase orders and checks for memberships and subscriptions set to automatically renew.

To use a purchase order, you’ll need to log in to submit it. Don’t have an account? Signing up is easy and free. Select “Pay with Purchase Order” as the payment method in the shopping cart, enter the purchase order number, use the tool to locate and upload a digital version of the purchase order from your computer, enter the accounts payable email address and billing address. Once completed, click “Process Payment.”
To pay for your proforma invoice/quote using a purchase order, look up the order by going to the Order History tab of your profile. Select the “Order” and click “Pay Now” and you will see the option to upload the purchase order.

We will email the invoice to you and to the accounts payable email address provided at the time of checkout. Payments are due within 30 days of invoice date. Please see the payment options below.

How can I get ISTE’s W-9 form?

Your billing or business department may require a copy of ISTE’s W-9 before they can make a payment on an invoice for a purchase order. Our W-9 form is available here.

How do I request a proforma invoice?

The easiest way is to select your items and place them in your shopping cart, then log in to your account and select “Email Proforma Invoice/ Quotation” as your payment method at checkout. Please enter your email address to receive a copy with an order number.

To create your membership renewal quote, please use this link. Select the plan, click the “Renew” button and you will see the option to select “Email Proforma Invoice/ Quotation” as your payment method at checkout.

Proforma invoices are valid for 30 days from the date created unless the promo code or any special pricing used expires before the 30-day period ends. In this case, the proforma invoice is no longer valid and is subject to review.

What payment options can I use at checkout?

We accept all major credit cards, including Visa, MasterCard, American Express (AMEX) and Discover.

We also accept checks and wire transfers as payment. Please send all checks to the remit address noted in the automated email received with your quote. You must reference your order number on your check to ensure timely posting of your payment. We do not accept checks for memberships and subscriptions set to automatically renew.

¿Quién revisa mi portafolio de artefactos?

Su portafolio de artefactos es revisada por un equipo de expertos en Estándares para Educadores ISTE que son evaluadores capacitados. Cada evaluador es un educador certificado por ISTE que ha completado el programa de certificación y un programa adicional de capacitación en evaluación de seis meses para garantizar un proceso de revisión exhaustivo y consistente.

¿En qué se diferencia la certificación de educadores ISTE?

La Certificación de Educadores ISTE se centra en la integración de la tecnología en las prácticas de enseñanza a través del marco de Estándares ISTE para Educadores, garantizando que los educadores estén equipados para aprovechar las herramientas digitales de manera efectiva en el aula.

What happens if I need longer than 6 months to submit my portfolio?

If you need more than six months to submit your portfolio, here’s what you need to know:

Portfolio Deadline: You have six months from the start of your Portfolio Submission Area to submit your portfolio. You can find your due date within the Portfolio Submission course in Brightspace.
Extensions: If you cannot submit your portfolio by the due date, you can extend your submission to the next window for a $25 extension fee.
Maximum Extensions: You may extend your portfolio submission up to three times.

How to get an Extension: Click HERE to purchase an extension

What does ISTE do with our artifacts?

You retain full rights to all artifacts you submit. ISTE may identify exemplary artifacts to share as models for aspiring ISTE Certified Educators.

If ISTE wishes to use one of your artifacts, they will first request your permission and give proper credit to you as the author.

If a criteria doesn’t explicitly include a digital or tech component, do my artifacts need to include them?

Yes, all artifacts must demonstrate the use of technology. The criteria are based on the ISTE Standards, which focus on transforming teaching and learning with technology. Even if a criterion doesn’t explicitly mention a digital component, your artifact must show evidence of digital-age teaching, leading, and learning to align with the purpose of the standards.

Can I work collaboratively in groups to submit evidence?

The ISTE Educator Certification Program is an individual certification, meaning your portfolio must demonstrate your personal competency in the ISTE Standards for Educators.

While some of your evidence may naturally involve collaboration, if you use shared artifacts, you must provide additional contextualization and a clear explanation of your individual role and implementation of the learning activity. This ensures your unique contributions are fully represented.

How much time commitment is required for the Educator Certification program?

The ISTE Standards for Educators Certification is an approximate 80-hour commitment over a 9-month period.

What payment options do I have for registration?

You can pay by check, wire transfer, credit card, or PO.